Terms of Service

Effective date: 22 May 2026 Last updated: 22 May 2026

Welcome to SmartPik. These Terms of Service (“Terms”) govern your use of our website smartpikbd.com, our Facebook Page, our Instagram account, our WhatsApp business line, and any orders you place with us. By using our website or placing an order, you agree to these Terms.

If you do not agree with any part of these Terms, please do not use the website or place an order.

1. About us

SmartPik is a home and lifestyle e-commerce brand operated as a sole proprietorship by Md. Mustafizur Rahman, based in Dhaka, Bangladesh.

• Business name: SmartPik
• Operator: Md. Mustafizur Rahman (individual proprietor)
• Address: Darus Salam, Dhaka 1216, Bangladesh
• Email: support@smartpikbd.com
• Phone / WhatsApp: +880 1856 565610

In these Terms, “we”, “us”, and “our” refer to SmartPik. “You” and “your” refer to the customer or website visitor.

2. Eligibility

To place an order with SmartPik, you must:

• Be at least 18 years old, or have the permission of a parent or guardian.
• Have a valid Bangladesh delivery address.
• Be able to receive phone calls from our delivery partners to confirm the order.

3. Products and pricing

• All prices on smartpikbd.com are listed in Bangladeshi Taka (BDT / ৳).
• We make every effort to display accurate product photos, descriptions, and prices. However, slight variation between the product image and the delivered item (in colour, texture, or finish) is possible due to lighting and screen settings.
• We reserve the right to correct any pricing or product description error. If the error affects an order you have placed, we will contact you before dispatch and give you the option to confirm or cancel.
• Promotional prices and discounts are valid only for the period stated and while stocks last.

4. How to order

You can place an order through any of the following channels:

• Website: add items to cart at smartpikbd.com and check out.
• Facebook Messenger: message our Facebook Page.
• Instagram Direct Message: message our Instagram account.
• WhatsApp: message +880 1856 565610.
• Phone: call +880 1856 565610.

We confirm every order by phone or message before dispatch. If we cannot reach you within 24 hours, we may cancel the order.

5. Payment

SmartPik currently accepts Cash on Delivery (COD) only. You pay the delivery person in cash when you receive your parcel. We may add online payment options (bKash, Nagad, card) in the future and will update these Terms when we do.

You will not be asked to pay any amount before the parcel reaches you, except in the following limited cases:

• Pre-paid orders to areas outside our regular delivery network, by mutual agreement.
• Large bulk or wholesale orders, where we ask for partial advance payment to reserve stock.

We will never ask for your bank PIN, card CVV, OTP, or any banking password. If anyone claiming to be from SmartPik asks for these, it is a scam. Please report it to us immediately.

6. Delivery

We deliver across Bangladesh through partner couriers (currently Pathao and Steadfast).

• Inside Dhaka: ৳80 delivery charge
• Outside Dhaka: ৳130 delivery charge
• Estimated delivery time: 1-3 working days inside Dhaka, 3-5 working days outside Dhaka

Delivery times may be longer during national holidays, weather disruptions, or general courier delays. We will update you if your order is delayed beyond the estimated time.

You are responsible for being available at the delivery address to receive the parcel. If the courier cannot reach you after multiple attempts, the parcel may be returned to us and a re-delivery charge may apply.

7. Returns, refunds, and exchanges

Our full Refund & Return Policy is available at https://smartpikbd.com/refund-policy. Key points:

• You may inspect the parcel at the time of delivery and refuse it if the product is damaged or visibly incorrect.
• After accepting the parcel, you have 3 days to report any issue (wrong item, defective, missing part).
• Used or worn items, items returned without original packaging, and items that show signs of wear are generally not eligible for refund.
• We replace items at our cost when the fault is ours. Buyer-side return shipping applies when the return is due to change of mind.

8. Cancellations

You can cancel an order any time before it is dispatched by messaging us on Messenger, WhatsApp, or by calling +880 1856 565610. Once the order is handed over to the courier, you can no longer cancel, but you can refuse the parcel at delivery.

We reserve the right to cancel an order if:

• We cannot reach you to confirm
• The product is out of stock or discontinued
• We suspect the order is fraudulent or abusive
• The delivery address is outside our serviceable area

9. Your account and conversations

If you create an account on smartpikbd.com, you are responsible for keeping your password confidential and for any activity under your account.

When you message us on Messenger, Instagram, or WhatsApp, your conversations are stored and may be used to provide service, train our team, and improve our customer support. Please see our Privacy Policy at https://smartpikbd.com/privacy-policy for full details.

10. Acceptable use of the website

When using smartpikbd.com or contacting us through any channel, you agree NOT to:

• Place fake or abusive orders
• Use the website or our messaging channels to harass, threaten, or send inappropriate content to our staff
• Attempt to hack, scrape, or disrupt the website
• Misrepresent your identity or address
• Use our brand, logo, or content without permission

We may block, restrict, or permanently refuse service to anyone who violates this section.

11. Intellectual property

All content on smartpikbd.com, including our logo, product photos, written descriptions, page layout, and the SmartPik brand name, is owned by us or licensed to us. You may not copy, reproduce, modify, or use it for any commercial purpose without our written permission. You may share our content on social media for personal, non-commercial purposes only.

12. Third-party services

Our website uses third-party services including Google Analytics, Google Ads, Meta Pixel, and Meta Messenger. Your use of these services is also governed by their respective terms and privacy policies.

13. Limitation of liability

To the maximum extent allowed by Bangladesh law:

• Our total liability for any order is limited to the amount you paid for that order.
• We are not liable for indirect, incidental, or consequential damages.
• We are not liable for delays caused by couriers, weather, government action, or other events outside our reasonable control.

14. Indemnity

You agree to hold us harmless from any claim or expense (including reasonable legal costs) arising out of your misuse of our website, your violation of these Terms, or your violation of any law.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page will always reflect the most recent revision. Continued use of the website after a change means you accept the updated Terms.

16. Governing law and jurisdiction

These Terms are governed by the laws of the People’s Republic of Bangladesh. Any disputes arising out of or related to these Terms or your use of SmartPik shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

17. Contact

For any questions about these Terms, please contact us:

• Email: support@smartpikbd.com
• Phone / WhatsApp: +880 1856 565610
• Address: SmartPik, Darus Salam, Dhaka 1216, Bangladesh